Customer Service Representative

1. Answering questions about a company’s products or services

2. Processing orders and transactions

3. Resolving issues and troubleshooting technical problems

4. Delivering information about a company’s offerings

5. Providing proactive customer outreach

6. Handling customer complaints

7. Collecting and analyzing customer feedback

8. Responding to customer reviews

9. Developing and documenting knowledge into helpful content

10. Tracking customer service KPIs and metrics